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Caught in TP support hell….again

June 22nd, 2006

So last week I managed to destroy Soze (work laptop). This is pretty normal for me, its summer and the work laptop was the last piece of sanity I had left in the world. I followed the normal course of action and had a desktop student place a service call with IBM (or Lenovo, or whoever the hell else wants to handle support for thinkpads). This usually is followed with a box being provided a couple of days later and a little over a week’s turn around time. Fine, I can live with that….or so I thought.

It has now being a week and a half, and the most acknowledgment of the problem we can get out of IBM is “We tagged your call so people would look at getting to it soon.” WTF! How hard is it to send a frelling box?

And of course, my snobbishness (this is a blog, I’m allowed to create words) regarding screen resolutions has kicked in. With Soze, I’ve gotten used to 1400×1050 res. With my t30 and a t43 loaner, the best I can do is 1024×768. This is just not acceptable any more.

  1. PKNY
    June 24th, 2006 at 13:00 | #1

    I wish I had known earlier, I think I have 3 or 4 empty laptop boxes in my office from all the tmies I had to send my original laptop out for repair 🙁

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